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RIGHT OF WITHDRAWAL
You always have a 365 day right of withdrawal when you shop at our website. The right of withdrawal starts from the day that you recieve your order. The right of withdrawal can only be used if the item(s) is/are returned in the same condition and number as when bought. The right of withdrawal is lost if you use the product(s) in a manner that clearly lowers the sales value. When the right of withdrawal is used, you have to pay for the delivery of returning the item yourself. You can use your right of withdrawal by sending the order back or by refusing to accept the order when it is delivered to you. If you regret your purchase and return the bought items, we will naturally refund the purchased amount. This will be done through a bank transfer after we have received the product(s) and checked that it complies with our regulations about returns. More information about the returning process and refunding will be sent to you after you have contacted us about your wish to return an item. Notice - we do not accept packages sent with COD.
You should always save the original packaging until you have decided if you wish to return the purchased item or not. The lack of packaging can in some cases mean that the sales value of the product diminishes and thereby the right of withdrawal is lost. The same applies to tags, labels etc. You may NOT remove tags and labels from the product(s), if you wish to return them. There are higher costs associated with getting new labels, tags, barcodes etc. and therefore we will demand a fee of 3.5 pound per item which lacks the necessary labels etc.
EXCHANGE
You are more than welcome to exchange the purchased item to another size or product.
UNCOLLECTED PARCELS
Parcels which are delivered to your nearest service point or your assigned delivery address, but which you do not pick up, will be returned to us; this will entail an administrative charge of 15 EUR for you. This fee covers return shipping and handling and is payable by you within 30 calendar days from the invoice date. (If your order is prepaid, the charge will be detracted from your refund). Delayed payment will cause reminder fees and interest to be added, as well as possible charges for debt collection where applicable. Reminder fees are currently 5 EUR per reminder plus interest.
Please note that, in the event that you change your mind and wish to return your items or cancel the order, you need to pick up the parcel from your service point and follow our regular return process in order to avoid the charges above. For further details about the return process, see our Return Policy. If you do not pick up your parcel, it will automatically be registered as an uncollected parcel and charges will be due accordingly.
WARRANTY AND COMPLAINT RIGHTS
When you make a purchase at our website, you are always entitled to a 24 month complaint right. This means that you can either get the product fixed, replaced, get your money back or be given a discount, depending on the exact situation. This is on the conditione that you are entitled to the complaint right i.e. if the product has been misused and therefore is in an unwanted state or that the product has been damaged in an unnatural way, the complaint right will not be entitled.
The complaint right has to take place within a reasonable time after the discovery of the lack/fault in the product i.e. within two months after the discovery of the lack.
We will refund any reasonable shipping cost that you may have had with the return of the damaged good. But you always have to contact the customer support before shipping anything to make sure that you are entitled to the warranty.
SHIPPING
We provide free shipping to all customers in the EU on a purchase of more than a 100 €. For purchases under a 100 € there is a shipping charge which will be calculated at checkout. All items will be shipped the same day or the day after it is ordered. Expected delivery time on all orders is 2-6 business days. All products shown are in stock. All packages are shipped with insurance.
PAYMENT
We accept major credit cards, PayPal and direct bank transfers. When paying by Credit Card, the transaction is captured/drawn from your account, once the order has been shipped from our warehouse.
INFORMATION ABOUT US AND OUR COMPANY
The Website is a site operated by MD-Import ApS (we/us/our).
We are registered in Denmark with company number 31065259 and with our registered address as Tempovej 14, 2750 Ballerup, Denmark.
Nordic Nation is a registered trademark of MD-Import ApS.
PRIVACY POLICY
Cookies
A cookie is a term used to describe the relationship, when a user´s behaviour on a webpage is registered on the user´s own computer(on the harddisk). In that wat, the sever (e.g. a webpage) will know the next time the user visits the webpage who the user is.
No personal information will be saved on the cookie, but rather the user´s behaviour on the webpage e.g. the username when logged-on on a specific part of the webpage. A cookie ís stored on the users hard drive along with cached files. A cookie is a text file that is sent to your browser from a Web server and stored on your computer´s hard drive. You can set your browser to notify you when you receive a cookie, or you can choose to disable cookies altogether.
All these cookies are used to recognize your PC.
Technically "Cookies" are divided into two types. One type is called "Session Cookies"; "Session Cookies" keep track of what you put into your shopping cart while you navigate around the site. "Session Cookies" are not stored on your PC, but disappear when you close your web browser.
There is another type of "Cookie" which is called a "Permanent Cookie" and it is saved as a text file on your PC for approx. one month. A "permanent cookie" is to enable our server to recognize your PC next time you log onto our website.
At our website we use cookies in order to optimize the website and its functionality, thus making your visit as easy as possible for you.
On Internet Explorer 5.x you can delete cookies at "Tools" -> "Internet Options" -> "Delete Cookies" "
The website logs IP addresses for orders, to prevent abuse and debit card fraud. We do not use log statistics and traffic analysis of the users on the website .
YOUR PERSONAL INFORMATION
To make a deal with us on our homepage, you have to let us register you with the following details:
- Gender
- Name
- Address
- Phone number
- E-mail address
We only collect this information from you, to be able to ship your order to you.
Personal information is registered with our company and kept for 5 years (5 years due to the demands of the accounting law), thereafter the information can be erased.
When collecting personal information through our website, we ensure that it always happens with you consent, so that you are informed of exactly what information is collected and why.
The owner of this website has access to the information recorded about you.
The data manager is Michael Alexander. We do not store customer information encrypted.
We do not transmit customer information encrypted.
The information provided to our website will not be transmitted or sold in any way to third parties and we will not record any sensitive personal information.
As registered with our website, you always have the right to oppose the registration. You also have the right to inspect the information recorded about you. You have these rights according to the personal law, and contact about this should be presented to us through e-mail: customerservice-eu@rudecru.com
RETURN ADRESS
RudeCru.com
Att. Brand Stores
Tempovej 14
DK-2750
DENMARK